We provide fully qualified appointing personnel to receive incoming calls within the required timeliness thresholds, retrieve automated/paper schedules, book/schedule patient appointments within the access to care standards, or disposition the call accordingly while maintaining patient satisfaction.
We conduct internal monitoring, complete management assessments and, as needed, develop improvement plans, and report data quality statistics and develop/implement improvement plans
What we do:
-
Book appointments, book follow-up appointments, input cancellations, perform call- back reminders to patients and reschedule appointments according to appointing protocols and guidelines developed by the healthcare facility.
-
Monitor, manage and report on appointing requirements to the upper management to support facilities performance for access to care compliance (call waiting time, call abandonment, blocked call rates, customer services, error report, All refused appointments, access to care summary report, calls monitored report, utilization/demand forecasting).